This Privacy Policy explains how RVW doing business as 21Wines (“21Wines,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit www.21wines.us (the “Site”) or interact with us.
Who We Are (Business Information): Legal entity: RVW
DBA: 21Wines
Address: Marlboro Township, USA 07746
Email: info@21wines.us
We may collect the following categories of information:
A. Information you provide
Name, email, phone number
Company name, role, country/region
Messages and details you submit through forms, email, or calls (e.g., product type, estimated volumes, business needs)
B. Information collected automatically
IP address, browser type, device information
Pages viewed, time spent on pages, referring/exit pages
Approximate location derived from IP
Cookie identifiers and similar tracking technologies (where enabled)
C. Business-related information
If you request services, we may collect operational details relevant to your inquiry (e.g., products, markets, and shipping needs).
We do not knowingly collect sensitive personal information unless you voluntarily provide it. Please do not submit sensitive data through the Site.
How We Use Your Information
We use your information to:
Respond to inquiries and provide information about our services
Schedule and manage calls, demos, and business discussions
Provide and improve the Site, including troubleshooting and performance monitoring
Understand website traffic and user behavior (analytics)
Protect against fraud, misuse, and security incidents
Comply with legal obligations and enforce our terms
Legal Bases (International Visitors)
If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we process personal data based on one or more of the following legal bases:
Contract / pre-contract steps (to respond to your request and provide services)
Legitimate interests (to operate and improve our business, security, and communications)
Consent (for certain cookies/marketing technologies where required)
Legal obligations (compliance and recordkeeping)
Cookies and Tracking Technologies
We may use cookies and similar technologies to operate the Site and analyze traffic. Where required, we will request your consent before placing non-essential cookies.
You can manage cookie preferences through our cookie banner and/or your browser settings.
Cookie Policy:
How We Share Information
We may share your information with:
Service providers that help operate the Site and business (e.g., hosting, analytics, CRM, email tools)
Professional advisors (legal, accounting, IT) where necessary
Authorities or other parties when required by law or to protect rights, safety, and security
Business transfers (e.g., merger, acquisition, restructuring), where information may be transferred as part of the transaction
We do not sell your personal information in the ordinary sense.
Data Retention
We retain personal information only as long as necessary for the purposes described above, including:
Inquiry records: typically [6–24 months] depending on the context
Analytics data: per the settings of the analytics tools we use
Longer retention where required by law or for legitimate business needs (e.g., dispute resolution, security)
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website or transmission method is 100% secure.
International Data Transfers
Because we are a U.S.-based business, your information may be processed in the United States and other countries where our service providers operate. If you are located in the EEA/UK, we rely on appropriate transfer mechanisms where required (such as contractual protections).
Your Rights and Choices
Depending on your location, you may have rights to:
Access, correct, or delete personal information
Object to or restrict certain processing
Withdraw consent for cookies/marketing (where applicable)
California Notice (if applicable): If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and correct certain personal information. You can exercise these rights by contacting us at info@21wines.us
The Site is not intended for children under 21, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
RVW d/b/a 21Wines
Email: info@21wines.us